My product has a defect

We place great value on quality when selecting our products. However, if your product shows a defect within the legal warranty period of 24 months, we will gladly take care of your complaint. Here is a summary of how you can best proceed in the event of a complaint: 

1. Using our returns portal, please enter your order number and last name. 
2. Select "register a complaint" and follow the steps in the portal. 
3. After successfully registering the complaint, we will contact you within a few working days with a proposed solution.
4. If we have to check the item on site or even send it to the manufacturer, we will then provide you with a free returns label.

We will of course endeavor to process the complaint as quickly as possible, but we would like to point out that a complaint, if it has to be sent to the manufacturer, can take up to 8 weeks. You will be kept up to date via email about the status of your complaint. 

Important:

For hygiene reasons and out of consideration for our employees, we kindly ask you to clean or wash the product before sending it back to us. Items that have not been cleaned will be returned to you unprocessed.

*We do not offer free shipping labels for returns from the USA. Customers who wish to return items from the USA must pay for a tracked delivery service and follow the instructions listed under "How can I return something?".